You’ll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet® Recognition consecutively since 2006.

And you’ll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!

You can make a difference here.

About Us

Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital.Learn more (https://www.billingsclinic.com/about-us/) about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.

Your Benefits

We provide a comprehensive and competitive benefits package to all permanent full-time employees (minimum of 24 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.Click here (https://www.billingsclinic.com/careers/employee-benefits/) for more information ordownload the Employee Benefits Guide (https://ncstoragemlbillings.blob.core.windows.net/public/2021%20Billings%20Clinic%20Staff%20Benefits%20Guide.pdf) .

Magnet: Commitment to Nursing Excellence

Billings Clinic is proud to be recognized for nursing excellence as a Magnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. Click here (https://www.billingsclinic.com/campaign-landing-pages/magnet/) to learn more!

Pre-Employment Requirements

All new employees must complete several pre-employment requirements prior to starting. Click here (https://billingsclinic.csod.com/ats/careersite/search.aspx?site=15&c=billingsclinic) to learn more!

Transfer Specialist

PATIENT FLOW CENTER (BILLINGS CLINIC HOSPITAL)

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Shift: Day, Evenings, Nights, Weekends

Employment Status: Full-Time (.75 or greater)

Hours per Pay Period: 1.00 = 80 hours (Non-Exempt)

Starting Wage DOE: $17.15 - $21.44

The Transfer Center is responsible for coordinating patient transfer and medical conversations between regional providers and Billings Clinic physicians. This position specifically serves as a liaison to providers, nursing, transport, and other stakeholders in the patient’s continuum of care. The ability to manage competing priorities and technologies without compromising accuracy, efficiency, and safety is essential to the success of this position. The Specialist must possess outstanding customer service skills and proficient knowledge of medical terminology.

Essential Job Functions

• Identify the providers, clinicians, and staff necessary to support medical conversations and transfers in the Billings Clinic system and our region.

• Identify non-medical factors and potential barriers involved in the patient transfer and refer accordingly.

• Orchestrate patient movement in the Billings Clinic system regarding balancing bed supply and demand and reducing or eliminating unnecessary delays.

• Perform all other duties as assigned or as needed to meet the needs of the department/organization.

• Provide support to the Transfer Nurse, Administrator on Duty (AOD), and Patient Placement roles.

• Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.

• This is a fast-paced department that requires the ability to work independently and interdependently with multiple disciplines and positions. The ability to maintain situational awareness and continuous communication within the department are important to the success of this position.

KNOWLEDGE:

• Regulatory requirements and standards (DNV, OSHA, CMS, Magnet, etc.)

• Patient placement procedures and practices (Admission Guidelines, EMTALA, etc.)

• Policies and procedures related to patient throughput, capacity, and staffing.

• Infection control standards and guidelines

• Billings Clinic physician specialties and service offerings

SKILLS/ABILITIES

• Demonstrate behaviors that reflect principles of a highly reliable organization (HRO)

• Possess the ability to collaborate with the Transfer RN and other disciplines involved in

• patient placement and throughput.

• Demonstrate problem solving skills related to access to medical or behavioral health

• resources that meet both the patient and organization’s needs.

• Demonstrate professional communication skills, both verbal and written

• Display tact and diplomacy in conflict resolution

• Maintain attention to detail and gathering/assessing information; provide problem

• analysis and resolution.

• Prioritize and make decisions for timely transfers based on acuity, diagnosis, preference,

• bed availability, and staffing resources.

• Utilize Cerner applications, Microsoft Office, and other operating systems and software

• to support functions related to patient acuity and patient placement.

• Maintain data and reports related to safety, quality, and patient throughput.

• Closely monitor and assess bed availability to ensure timely placement.

• Demonstrate time management skills, the ability to manage frequent interruptions,

• prioritize workload, and quickly switch tasks with minimal delays in workflow.

• Maintain the highest degree of integrity and confidentiality due to the sensitive nature

• of information handled.

Minimum Qualifications

Education

• High School or GED

Experience

• 2 years' experience working in a health care setting, recent acute hospital experience preferred.

Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered

Billings Clinic is Montana’s largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more atwww.billingsclinic.com/aboutus (https://www.billingsclinic.com/about-us/)

Billings Clinic is committed to the principles of Equal Employment Opportunity. All policies and processes are designed toward achieving fair and equitable treatment of all employees and job applicants. Employees are encouraged to discuss any concerns they have in this regard with their immediate supervisor and/or the Vice President People Resources. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, creed, religion, national origin, gender, gender identity, sexual orientation, age, marital status, genetic information or disability.