*Multiple Locations: *Required to work at visitor centers in Milford, PA and Hawley, PA with possible coverage at Honesdale, Stroudsburg, and Jim Thorpe.

Summary:

Promotes the Pocono Mountains region (the four counties: Monroe, Carbon, Pike and Wayne) and informs individuals visiting the region of the activities and amenities the bureau's members provide.

Duties & Responsibilities:

• Greet and assist all visitors to the center with information (availability, reservations, things to do, places to dine) about the Pocono region.
• Answer all incoming information calls and provide callers with information (availability, reservations, things to do, places to dine) about the Poconos and other tourism-related requests.
• Understands and is knowledgeable on how to navigate the website, https://www.poconomountains.com/, and relay information to guests.
• Read blogs and watch PTN and Pocono Mountains Magazine to learn more about member businesses and local offerings.
• Understand and utilize the Kiosks located at each center; show guests how to navigate the platform and find information on the Poconos.
• Enter partner referrals into partner database for referral tracking.
• Prepare complete and accurate daily reports, including customer-served counts, and reservations, notation of visits from the commissioners and PMVB members (hotel, attractions).
• Enter Pocono Mountains Magazine requests into consumer database.
• Utilize Microsoft programs (Outlook, Word, Excel) for job related duties.
• Restock brochures for guest and assist in acquiring brochures for the center. Ensure literature and product displays are neat, clean, and orderly.

• Clean, tidy up, and organize center: Ensure cleanliness outside/around the building (remove cobwebs and trash, ensure sidewalks and walking areas are clear of obstacles, etc.)

• Clean and wipe-down the restrooms/high-touch surfaces (Kiosks, sinks, door handles, etc.)

• Restock restrooms with soap, paper towels, toilet paper, etc. when needed.
• Provide a completed checklist to the supervisor at the end of the day and notify of any issues when they arise.
• Properly store literature and supplies in the Visitors Center stockroom.
• Maintain up-to-date inventory of supplies and member literature.

• Track supplies (toilet paper, paper towels, cleaning disinfectants, etc.) on a weekly basis and report needs to the PMVB accounting department.

• Assist the public in emergency situations (document situation and report to management).

• Maintain accurate statistics and reference material.
• Perform other duties as assigned.

Requirements:

• High school diploma or equivalent
• Knowledge of the Pocono region and its accommodations, things to do, restaurants, events/festivals, and other happenings in the four-county region (Wayne, Pike, Monroe, and Carbon counties).
• Minimum three months of related experience in customer service
• Ability to write, read, and understand instructions
• Customer service skills
• Strong interpersonal skills
• Working knowledge of Microsoft applications
• Good computer skills
• Extensive knowledge of the Pocono Mountains region
• Ability to lift 30 pounds

Job Type: Part-time

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekends as needed

Work Location: In person