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Rutgers The State University Patient Navigator in Newark, New Jersey

Position Details

Position Information

Recruitment/Posting Title Patient Navigator
Job Category Staff & Executive - Healthcare - Medical and Patient Services
Department NJMS-Medicine-Infectious Disease
Overview
New Jersey's academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University-New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.Our clinical and academic facilities are located throughout the state-at Rutgers University-New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark's University Hospital in Newark, and other affiliates.Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.
Posting Summary
Rutgers, The State University of New Jersey is seeking a Patient Navigator for NJMS-Medicine-Infectious Disease. The Patient Navigator provides clients with medical case management services as defined by the Health Resource Services Administration (HRSA). Provides client-centered services that link clients with health care, psychosocial, and other services.Among the key duties of this position are the following:
  • Orients clients and provides information about the available services of the ID Practice.
  • Performs a biopsychosocial assessment and develops a care plan to address the client's needs initially and at a minimum every six months.
  • Answers patient telephone calls.
  • Correctly processes information for appointment scheduling, answer questions, and assist with problem solving.
  • Screens emergent/urgent phone calls, inquiries related to the availability of appointments, scheduled appointment dates and times. If necessary transfers calls to an appropriate person or department to assist the patient.
  • Assists patients diagnosed with HIV to navigate the healthcare system.
  • Assists patients in overcoming barriers within the health care system to ensure adherence to medication regimen and appointments.
  • Escorts patients to dental and other services
Position Status Full Time
Hours Per Week
Daily Work Shift
Work Arrangement
FLSA Exempt
Grade 22S
Position Salary 59,590
Annual Minimum Salary 59590.000
Annual Mid Range Salary 71303.000
Annual Maximum Salary 84513.000
Standard Hours 37.50
Union Description HPAE, Local 5094
Payroll Designation PeopleSoft
Benefits
Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to .
Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to
Seniority Unit
Terms of Appointment Staff - 12 month
Position Pension Eligibility ABP
Qualifications

Minimum Education and Experience
  • Bachelor's Degree in a Health, Public Health, Social Work or other relevant field
  • plus two (2) years' experience in the development and/or operations of community programs required.
  • Equivalent education, experience, and/or training may be substituted for the degree requirements.

Certifications/Licenses
Required Knowledge, Skills, and Abilities
  • Computer literacy with competence in Microsoft Office components required.
  • Must possess excellent written and verbal communication skills; strong organizational skills; detail oriented; able to function independently and work flexible hours; friendly, outgoing, sociable; open-minded & non-judgmental; caring, empathic, compassionate; committed, dedicated, persistent; creative & resourceful.
  • Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
  • Interpersonal Skills: Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to change.
  • Teamwork: Exhibits objectivity & openness to other's views; contributes to building a positive team spirit; supports everyone's efforts to succeed.
  • Primary Source Verification: NJ Division of Consumer Affairs
Preferred Qualifications
  • Phlebotomy certification
  • NJDHSS HIV counselor certification strongly
  • Knowledge of Newark community
  • Bilingual skills (English/Spanish)

Equipment Utilized
Physical Demands and Work Environment
PHYSICAL DEMANDS:
Computer literacy, typing, working at multiple workstations in a shared environment, ability to speak clearly, write proficiently. Extensive reading and extended sitting, ability to move from unit to unit. Position requires standing and walking over 2/3 of the time. Talking, hearing & sight are essential; requires clear close & distance vision, peripheral & color vision, depth perception and ability to adjust focus. Position requires lifting to 10 lbs; on occasion more based upon patient demands. Assist with transportation services in the clinic.WORK ENVIRONMENT:
Occasional (less than 1/3 of time) exposure to bloodborne pathogens that requires use of personal protective equipment.
Special Conditions
Posting Details

Posting Number 24ST0201
Posting Open Date 01/26/2024
Special Instructions to Applicants
Regional Campus Rutgers Biomedical and Health Sciences (RBHS)
Home Location Campus Newark (RBHS)
City Newark
State NJ
Location Details
Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.
Immunization Requirements

Under Policy 60.1.35 , Rutgers University requires all prospective employees to provide proof that they are vaccinated against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption. Rutgers University may require certain prospective employees to receive an updated (bivalent) vaccine dose. Under Policy 100.3.1 , if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.
Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, p regnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address:

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, p regnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

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