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University of Washington APPLICATIONS ANALYST 4 - PACS IMAGING SYSTEMS in Seattle, Washington

Req #: 234380

Department: UW MEDICINE IT SERVICES

Appointing Department Web Address: http://uwmits_hires.uwmedicine.org/

Job Location Detail: Primary work location may be fully remote within the US or at the Safeco Plaza Building on the corner of 4th and Madison in downtown Seattle.

Posting Date: 05/15/2024

Closing Info: Open Until Filled

Salary: $9,105 - $11,129 per month

Limited Recruitment:
Other

Limited Recruitment Other: OPEN TO UW, UW MEDICINE (including VALLEY MEDICAL CENTER and ALNW), AND UW SOM EMPLOYEES ONLY.

Notes: As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-professional-staff-librarians-academi-staff-20210208.pdf)

UW MEDICINE IT SERVICES has an outstanding job opportunity for an APPLICATIONS ANALYST 4 – PACS IMAGING SYSTEMS position.

PLEASE NOTE: THIS POSITION IS OPEN TO UNIVERSITY OF WASHINGTON (UW), UW MEDICINE (including VALLEY MEDICAL CENTER and ALNW), AND UW SOM EMPLOYEES ONLY. WORK SCHEDULE

  • 100% FTE – 40 hours per week

  • Day Shift – UW MEDICINE ITS SERVICES CORE HOURS ARE 07:00 – 16:00 (PST), Monday-Friday POSITION HIGHLIGHTS

  • Analyze customer business and technical requirements and issues, recommending solutions.

  • Design, build, test, and implement enhancements to meet functional requirements.

  • Provide production support and ongoing system troubleshooting, maintenance, monitoring, and training.

  • Manage projects, processes, and documentation to support customer needs. DEPARTMENT DESCRIPTION UW Medicine IT Services (ITS) is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Medicine Primary Care (UWMPC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.

    PRIMARY JOB RESPONSIBILITIES

  • You are responsible for ensuring service requests are completed in a timely manner and to the satisfaction of the customers. This responsibility requires coordination with all resources needed to accomplish the request either directly or through delegation.

  • You create and maintain a strong, positive, service-oriented relationship with internal and external customers, including meeting Service Level Agreements.

  • You prioritize tasks with guidance from designated Lead, Supervisor, or Project Manager.

  • You track detail status of each task and work with Project Managers, leadership, and Application Manager to resolve issues around initial resource estimates.

  • You identify improvement opportunities through analysis.

  • You provide consistent and timely IT service deliverables using thorough analysis and thoughtful application of technologies.

  • You evaluate and implement management requests for information to generate reporting requirements.

  • You perform analysis and troubleshooting for complex application issues to meet established Service Level Agreements, working with user groups to provide diagnostic assistance, resolution to questions, and problem direction.

  • You act as liaison between customers and technical organization by planning, conducting, and leading the analysis efforts for new system implementations as well as change control for upgrades and maintenance.

  • You influence and drive quality standards at the end-to-end solution level, including: testing all scenarios at the end-to-end solution level; performing quality reviews and ensuring appropriate quality processes and solutions meet customer requirements; providing thought leadership across multiple customer groups to ensure that systems and services are designed and operating to achieve optimal levels of performance, reliability, and sustainability; impacting and guiding quality testing best practices across the ITS organization; providing consulting and guidance to Analysts to improve quality for any solution; and executing test scenarios across multiple customer groups. REQUIRED QUALIFICATIONS

  • Bachelor's degree in Computer Science, Health Information Systems, Math, Information Technology, Business Administration, or related field or equivalent combination of education/experience. (Advanced degree desirable, but not required.)

  • 6+ years of recent healthcare or IT experience to include the below.

  • Expert-level experience managing Imaging Systems such as Visage PACS, Post-processing systems, Artificial Intelligence Applications for Radiology, DICOM Router Applications, Server Management, databases, and SQL scripting.

  • Previous experience with at-elbow support for Radiologists and Technologists.

  • Previous experience managing outside imaging workflows and applications such as Mach 7, Life Imaging, or VPN image transfer.

  • Demonstrated experience creating strategic and effective product or service plans for customers, with experience developing ongoing customer relationships and anticipating customer needs.

  • 3+ years’ experience with application/system configuration and implementation of clinical information systems (and/or healthcare applications).

  • Demonstrated ability to translate complex business requirements into design specifications, articulate alternatives, follow technical change control processes, and maintain workflow and technical implementation documentation.

  • Experience coaching and mentoring others to increase professional effectiveness, which may include scheduling work, reviewing completed assignments, prioritizing team work, and overseeing projects.

  • Strong knowledge of database structures, data definitions, and data relationships.

  • Strong knowledge of all phases of software development or lifecycle for vendor supplied software.

  • Demonstrated ability to manage large or technically complex software or IT projects.

  • Demonstrated ability to work with, and facilitate, large, senior-level multidisciplinary work groups in an application development or support setting.

  • Demonstrated ability to independently outline large project work plans and meet deadlines.

  • Experience taking technical requirements and translating them into test plans and test cases, including identifying critical test cases and troubleshooting workflow issues.

  • Experience serving as subject matter expert for large scale enterprise customers, both internal and external.

  • Experience walking clients through the use of systems, preferably in a healthcare environment. CONDITIONS OF EMPLOYMENT

  • This is an Information Technology deadline-driven work environment.

  • The individual in this position is expected to work normal daytime hours. The work may be performed in either an office environment or by telecommuting with manager approval, during normal business hours; however, significant off-hours and weekends may be needed to resolve problems and respond to emergencies. This individual is expected to be available for emergencies (business continuity/disaster recovery efforts) on a 24x7 basis as needed.

  • Must coordinate projects without direct supervisory authority.

  • Must work within the constraints of multiple technical environments.

  • The individual in this position must learn many organizational structures and cultures and continually foster collaboration.

  • Ability to communicate effectively in English, both verbally and in writing.#monster ABOUT UW MEDICINE - A HIGHER DEGREE OF HEALTHCARE UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public?by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists, and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student, and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

    Become part of our team . Join our mission to make life healthier for everyone in our community. #monster

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.

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