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The Manager functions as an integral member of the team and under minimal supervision, provides direction, inspiration and counseling to teammates. Monitors workflow functions, outcomes, customer satisfaction, and quality measures of the facility with the result of meeting or exceeding the established financial and other objectives set in cooperation with the Regional Operations Director.

Primary Responsibilities:

• Works with all members of the department health care team ensuring smooth patient flow within department.Responsible for the day-to-day operations including achieving established goals such as quality of care and budget expectations for production. Ensures compliance with all policies and procedures in accordance with State and Federal Regulations.Uses daily management system, and standard tools to monitor individual and departmental performance on key metrics

• Determines appropriate staffing mix and amount to meet routine and special patient needs and arranges staff coverage.Demonstrates leadership and collaboration in problem solving with employees and patients

• Directs work of teammates, including supervision, hiring, and terminations; determine staffing needs, and ensure efficient utilization of teammates. Monitors skill development and performance of the staff.Provides orientation for all new teammates and coaches for high performance. Gives regular performance feedback and conduct performance appraisals

• Performs other duties including monitoring budget expectations, improving patient satisfaction, and engaging teammates and providers in a positive, encouraging work environment. Fosters a sense of urgency in teammates that promotes commitment to patient centered care, optimal clinical outcomes and regulatory compliance

• Communicates regularly to all teammates, managers and physicians as necessary.Conducts teammate meetings as needed.Leads and/or participates in departmental quality improvement and service excellence activities.Research and resolve local clinical quality issues

• Performs additional duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Basic Life Support for Healthcare providers (AHA)

• 1+ years of leadership experience (supervisor and above) with direct reports in a clinical setting or demonstrated equivalent experience

• Intermediate level of experience with Microsoft Suite

Preferred Qualifications:

• RN or ENT experience

• Epic Experience

• Q-Tech experience

Washington Residents Only: The salary range for this role is $70,200 to $137,800 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.