This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2204071

As the City Communication Center Manager, you will oversee the ongoing 24-hour operations of the emergency communications center, ensuring the effective handling of both non-emergency and emergency calls. Your leadership will drive the department towards excellence, overseeing a team of Emergency Communication Officers and contract labor. The city communication center is the 911 center for the City of Twin Falls and is responsible for dispatching both the Twin Falls Police Department and the Twin Falls Fire Department. This role is critical in establishing departmental goals, managing budgets, and ensuring the seamless operation of our emergency communication services. Hours of work: This position is normally Monday Friday with weekends off but must be able to adjust schedule to work outside normal hours, including weekends, overnights, and holidays for pre-planned or emergency events. This position is an FLSA exempt position.

Key Responsibilities:

• Plan, organize, and direct operations to ensure the effective handling of calls.
• Hire, train, supervise, and evaluate the performance of staff.
• Establish departmental goals, manage budgets, and plan for short and long-term objectives.
• Liaise with Public Safety leaders to develop policies and standard operating procedures.
• Address citizen and City official concerns regarding emergency communication.
• Serve as the main contact for vendors, local government units, and the public.
• Ensure compliance with Federal Communication Commission rules and local laws.
• Certify recorded calls during legal proceedings.

Qualifications:

• High school diploma or GED equivalency required;
• Associate degree or possess sixty-four (64) academic college credits from an accredited college or university at the time of application closing date;
• Valid State of Idaho driver\'s license or equivalent;
• Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.

Preferred Qualifications:

• Minimum of three years of management or supervisory experience in public safety communications systems.
• At least five years of extensive experience in emergency and non-emergency communication.
• Idaho Peace Officer Standards and Training certification as an ECO or the ability to obtain this certification within one year of employment.

Knowledge, Skills, and Abilities:

• Expert knowledge of public safety emergency services administration.
• Ability to manage complex workgroups and direct a diverse team.
• Strong analytical skills to solve complex management problems.
• Excellent interpersonal skills to develop positive relationships.
• Proficiency in personal computers and related software.

Physical Requirements:

• Clear speech and effective communication capabilities.

• Sufficient vision for extended computer use.

• Manual dexterity for computer operation.

• Mobility and physical reflexes for occasional bending and lifting.

  As a condition of hire, the final candidate will be required to successfully pass a criminal history check and full background investigation, which includes a polygraph and psychological evaluation.