Description: Level Description ‘Support’ Leveling Guide consists of jobs that provide administrative and customer service support. Work is typically guided by precedent and performed using established procedures and techniques. Market Summary Under the direction of a registered nurse or team leader, provides general nursing care to patients. Requires LPN or LVN license or appropriate equivalent. Impact Obtains and provides information which requires little explanation or interpretation, typically within the department. Conveys information to parties within the department at an operational level requiring some explanation or interpretation in order to reach agreement. Communication Interacts with internal stakeholders within own team and may also interact with external stakeholders including clients, customers, carriers or agents. Conveys information in accordance with standard guidelines and procedures primarily with internal parties who have shared interests. Innovation Problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedure. Tasks are straightforward, simple and typically impact own or one other department or specialty. Knowledge Ability to identify problems and potentially update existing methods, techniques and/or processes in job area by following standard procedures and guidelines. Applies full knowledge of the job. Typically requires high school diploma and 2-4 years of experience, or an equivalent combination of training and experience. Purpose and scope: The LVN PPS provides direct quality care and treatment to patients requiring PPS related services. Promotes patient's physical comfort and provides emotional support to the patient and family. Principal duties and responsibilities: Responds to all calls in a professional manner. Takes accurate messages, ensures that messages are delivered to appropriate person. Documents telephone contacts in accordance with policy/procedures. Facilitates communication and team involvement among providers, other staff, patients, and other service partners through timely sharing of information. Facilitates provider's assessment through gathering information according to established policies & procedures. Previews all M.R. charts prior to the patients' appointments. Nursing is accountable for ensuring all pertinent records are in the chart. Monitors patient status during specialized procedures performed by physician/provider. Gathers data pertaining to patient's condition prior to, during, and after the procedure (e.g. TMST). Legibly documents appropriate patient care information in the M.R. chart in a timely manner, and maintains medical record chart appropriately. Performs direct patient care within scope of practice/willingness & ability to cross cover for nursing. Administers medication, treatment, tests as ordered in accordance with applicable state and statutes and policies & procedures. Refers telephone messages to appropriate personnel. Documents telephone contacts per policies & procedures. Competent in phone triage regarding patients with CP/SOB, documenting legibly and with accuracy. Adheres to all policies and procedures relative to the overall organization. This includes safety regulations with regard to equipment, facility and hazardous materials. Acts as a patient advocate in the coordination and delivery of quality patient care. Consistently attempts to meet the patients' expectations for service. Provides for patient's comfort and safety during the visit. Completes patient teaching using established protocols as required. Maintains clean/safe environment and participates in overall quality management activities Respects the rights, privacy and confidentiality of patients at all times and remains courteous, helpful and professional. Maintains optimum safety standards for all patients Pursues professional development opportunities and contributes to support staff development and training. Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations. Assist with various projects as assigned by direct supervisor. Other duties as assigned. Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions. As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.