Are you looking for a new role where you can make a difference in the lives of others? Do you want to work for an agency that truly cares about its employees and the community? This is a wonderful opportunity to work in the home healthcare arena, and to be part of a team devoted to providing unparalleled service, brightening the lives of our elderly clients and offering peace of mind to their families. BrightStar Care of Westfield is seeking a Customer Care Manager who is amazing at customer service, loves talking on the phone, and has excellent communication and interpersonal skills. If you have a strong desire to help others, are a team player and would enjoy assisting our wonderful clients and field staff, this may be the opportunity you've been looking for. The Customer Care Manager is responsible for scheduling of field staff, managing all touch-points (field staff, care recipient and family caregiver) and client care standards, and ensuring field staff are compatibility-matched while staying informed of client well-being. Experience with scheduling and working in the homecare industry is a huge plus At BrightStar Care, we are proud to offer you the opportunity to pursue your passion with recognition, benefits, and opportunities to grow within our company. Come work for us and see how our BrightStar Care of Westfield and Summit employees uphold A Higher Standard. This is an on-site office position, Monday - Friday, 8:30 am to 5:00 pm. Benefits * Weekly pay with direct deposit * Generous PTO and paid holidays * Friendly supportive coworkers * Comfortable and casual work environment * Family atmosphere * Bonus Opportunities * Serve the community * Room for growth and advancement Responsibilities * Customer/client care – effectively manages the customer care procedures and serves as the point of contact for client/customer relations.· * Scheduling and care coverage – supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime. * Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar Care over other agencies. * Provide information to be used for statistics, reports, and records for purposes of evaluation and reporting of organization activities. * Works cooperatively with office staff to select and choose the best caregiver to suite our clients' needs. * Assures compliance with all local, state, and federal laws Requirements * Bachelor degree or a minimum of 2 years experience as a Customer Care Manager and/or managing customer service within a healthcare office setting; knowledge of HIPAA and healthcare office regulations * Strong computer skills; Microsoft Office literate with the ability to learn new software * Flexibility, good time management and multi-tasking skills A MUST * Excellent organization, planning, interpersonal and project management skills * Experience with staffing in a healthcare setting a huge plus We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.