This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12925082

Summary of Accountabilities

Organizes and performs certain administrative functions of the service department including, but not limited to: customer record keeping; invoicing, and processing warranty claims.

Primary Duties and Responsibilities

1. Act as an interface with customers by answering the telephone, assisting walk-in customers, and providing other assistance and communication as required.
2. Compile labor hours worked and compute charges on work orders to generate invoices to customers.
3. Prepare timecards to be turned in to payroll department. Match work order timecards to payroll time to ensure accuracy.
4. Generate work orders upon request for service by entering information about work to be performed, generate estimates, generate an invoice, and deliver to customer by fax or mail.
5. Maintain and file work orders, invoices, and warranty claims.
6. Produce purchase orders for services performed by outside vendors.
7. Keep track of employees tool allowances, prepare purchase orders for tools, create invoices so that accounting can bill accordingly.
8. Oversee the processing of warranty claims by receiving damaged goods, complete paperwork and file with vendor, issue credit to customer, includes checking the office administrator claims.
9. Responsible for processing returned parts to internal and external customers.
10. Ensure effective communication by delivering e-mail/phone messages to maintenance employees.
11. Other duties as assigned by direct supervisor.

The above statements are intended to describe the general nature and level of work of the job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of this position.